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The Virtual Agent is currently unavailable. Modify your browser’s settings to allow Javascript to execute. Identify the version of the fingerprint reader device driver currently installed. Validity fingerprint reader driver for 32 bit and 64 bit Windows 7, Vista, and XP. The driver version is displayed. Download the changelog HERE kb.

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Update the fingerprint reader software The fingerprint reader software usually referred to as the access manager software uses the fingerprint device driver to capture a fingerprint image and then control access to the logon accounts that you set up.

AuthenTec fingerprint – latest drivers – Touchpads – LaptopVideo2Go Forums

Check for Windows support. Digital Persona application software for 32 bit Vista and Windows 7. Use the table below to determine which access manager software was available at the time the computer was purchased. Share this post Link to post Share on other sites. Depending on the model number of your computer, there are options in the BIOS to turn the biometric device on and off.

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Digital Persona Fingerprint Reader. Press F10 to save this setting and restart the computer. AuthenTec Fingerprint drivers v6.

Do not use a paper towel because the paper may scratch the surface of the sensor. SimplePass application software for 32 bit and 64 bit Windows 7. Edited November 23, by dhoon. Press the sticky side of a piece of adhesive cellophane tape on the sensor and then peel it away to collect the dust and dirt particles.

Posted July 27, Posted March 20, If you choose to change the OS, you may have trouble setting up the fingerprint reader again. Sign In Sign Up. The biometric device is the hardware that controls the fingerprint reader.

The drivers and programs available for one model are not compatible and do not work with other models. Update the device driver.

Modify your browser’s settings to allow Javascript to execute. Go To Topic Listing Touchpads. The fingerprint sensor driver is listed. Asia Pacific and Oceania.

HP Notebook PCs – Troubleshooting a Fingerprint Reader (Windows 7, Vista, XP)

The following describes changes made to the swipe sensor device driver ATSwpDrv. Right-click the device, and then select Properties. If the access manager software available on the web site is newer than the version installed on your notebook, download and install it.

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This is because the hardware may not be installed on the notebook, or it may be damaged. This improves processor C3 state times. The Virtual Agent is currently unavailable.

If the BIOS available on the web site is a later version, download and install it. The following information may help troubleshoot problems. Validity fingerprint reader driver for 32 bit and 64 bit Windows 7, Vista, and XP.

Do not use a wet cloth because moisture may damage the sensor. I didn’t include these files, but if you are interested in them, just let me know. The components of the fingerprint-based security system are designed to work on specific computer models and with specific operating systems.

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